Distributor Service Management

Job Summary: The Distributor Service Manager will be responsible for managing relationships with distributors, ensuring seamless service delivery, resolving issues, and optimizing distributor engagement within WOGOM s ecosystem. This role is critical in building trust, driving distributor satisfaction, and enhancing operational efficiency.

Key Responsibilities:

Relationship Management:

Act as the primary point of contact for distributors, addressing their queries and concerns.

Build and maintain strong, long-term relationships with distributors to foster loyalty and retention.

Service Delivery:

Monitor and ensure timely order processing, delivery, and issue resolution.

Collaborate with internal teams (logistics, operations, and finance) to address distributor-specific challenges.

Performance Monitoring:

Track distributor performance metrics (sales targets, order frequency, and payment cycles).

Share regular performance reports and insights with distributors.

Training and Support:

Conduct training sessions to educate distributors about the platform s features, policies, and processes.

Provide ongoing support to ensure optimal utilization of the platform.

Issue Resolution:

Handle complaints and escalations effectively and promptly.

Analyze recurring issues to identify and implement preventive measures.

Process Optimization:

Identify opportunities to improve distributor-related processes and service quality.

Work closely with the tech team to suggest platform enhancements based on distributor feedback.

Market Insights:

Gather feedback from distributors to understand market trends and competition.

Share insights with the product and business development teams to align strategies.

Key Qualifications:

• Bachelor s degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in distributor management, customer service, or sales in a B2B e-commerce or similar domain.
• Strong interpersonal and communication skills with a customer-centric approach.
• Analytical mindset with the ability to use data for decision-making.
• Ability to multitask, prioritize, and manage time effectively.

Key Skills:

• Relationship Building
• Problem Solving
• Data Analysis
• Process Improvement
• Negotiation and Conflict Resolution

Additional Information:

• Travel may be required for distributor visits and market assessments.