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WNS

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3.4

based on 12k Reviews

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232 WNS Jobs

Associate / Senior Associate - Operations

WNS GLOBAL SERVICES PRIVATE LIMITED

 · 

3.4

 based on 12k Reviews

0-1 years

₹ 3.2 - 3.85L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Associate / Senior Associate - Operations

WNS

posted 11hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Operations Team Handling Inbound Customer Service Outbound Calling

Job Description

Answer incoming calls/Chats and respond to customer queries Research and resolve customer issues using the tools and applications provided Attention to detail and accuracy Ability to communicate clearly, concisely and effectively
Maintain expected Quality Targets Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met Meet internal Production, Utilization and Productivity target


Qualifications

Graduate freshers or HSC with minimum 6 months experience

Proficient in computer applications

Knowledge of customer service practices Excellent listening, verbal and written communication skills Good logical, analytical and problem solving abilities


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Senior Associate Operations roles with real interview advice

Top WNS Senior Associate Operations Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
asked in Senior Associate interview
View answers (2)
Q2. What will you check if a person is NRI has come to branch for open a bank account.
asked in Senior Associate interview
View answer (1)
Q3. What will you do if you find out a suspicious transaction?
asked in Senior Associate interview
View answer (1)
View all 280 questions

What people at WNS are saying

3.4
 Rating based on 583 Senior Associate Operations reviews

Likes

Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities

  • Salary - Excellent
    • +5 more
Dislikes

Appraisal rate is poor , also sometime toxic office groupings

Read 583 Senior Associate Operations reviews

Senior Associate Operations salary at WNS

reported by 2.9k employees
₹1.1 L/yr - ₹8 L/yr
5% less than the average Senior Associate Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Mumbai Office Locations

View all
Mumbai  (3)
Mumbai Office
WNS, Plant No. 10 / 11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli Mumbai
Maharashtra 400079
Mumbai Office
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