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WNS

Compare

3.4

based on 12k Reviews

Video summary

241 WNS Jobs

Associate / Senior Associate - Operations

WNS GLOBAL SERVICES PRIVATE LIMITED

3.4

based on 12k Reviews

0-1 years

₹ 3.2 - 3.85L/yr (AmbitionBox estimate)

Mumbai

Associate / Senior Associate - Operations

WNS

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Operations Team Handling Inbound Customer Service Outbound Calling

Job Description

Answer incoming calls/Chats and respond to customer queries Research and resolve customer issues using the tools and applications provided Attention to detail and accuracy Ability to communicate clearly, concisely and effectively

Maintain expected Quality Targets Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met Meet internal Production, Utilization and Productivity target

Qualifications

Graduate freshers or HSC with minimum 6 months experience

Proficient in computer applications

Knowledge of customer service practices Excellent listening, verbal and written communication skills Good logical, analytical and problem solving abilities

Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Senior Associate Operations roles with real interview advice

What people at WNS are saying

3.4

Rating based on 585 Senior Associate Operations reviews

Anonymous · Customer Success, Service & Operations in Indore

Likes

Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities

Salary - Excellent

+5 more

Dislikes

Appraisal rate is poor , also sometime toxic office groupings

Read 585 Senior Associate Operations reviews

Senior Associate Operations salary at WNS

reported by 2.9k employees

Unlock

₹1.1 L/yr - ₹8 L/yr

5% less than the average Senior Associate Operations Salary in India

View more details

What WNS employees are saying about work life

based on 12k employees

54%

71%

69%

68%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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WNS Mumbai Office Locations

View all

Mumbai (3)

Mumbai Office

WNS, Plant No. 10 / 11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli Mumbai
Maharashtra 400079

Mumbai Office

WNS Global Services Pvt Ltd, Gate No-2, Plant 5, Godrej & Boyce Complex, Lbs Marg, Pirojshanagar, Vikhroli West Mumbai
Maharashtra 400079