DevOps Engineer - L4

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :



Role Purpose
The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes





Do

Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications

Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain â"” from planning, coding and building, testing, staging, release, configuration and monitoring

Manage the IT infrastructure as per the requirement of the supported software code

On-board an application on the DevOps tool and configure it as per the clients need

Create user access workflows and provide user access as per the defined process

Build and engineer the DevOps tool as per the customization suggested by the client

Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure

Leverage and use tools to automate testing & deployment in a Dev-Ops environment

Provide customer support/ service on the DevOps tools

Timely support internal & external customers on multiple platforms

Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT

Ensure adequate resolution with customer satisfaction

Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved

Troubleshoot and perform root cause analysis of critical/ repeatable issues

Deliver
    



No   



Performance Parameter   



Measure     1.   Continuous Integration,Deployment & Monitoring   100% error free on boarding & implementation     2.   CSAT   Timely customer resolution as per TAT
Zero escalation     

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.