Assistant Manager

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

About The Role :



Do:

Management of daily activities of a team

Experience in Data Analyst experience

Ensures achievement of all system, team and individual Customer Service goals and standards

Manages Key performance indicators

Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities

Responsible for administrative aspects including reporting

Superior communication (oral, written), presentation, and interpersonal skills

Demonstrated ability to develop and implement process enhancements including technology and performance

Ability to plan, prioritize, organize and communicate with client

Proficiency in , Work-force management applications, Quality tools and technologies,

Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.

Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors

To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads

Coordinate with delivery managers and the L&D POC to plan sessions

Drive completion by following with respective leads and managers

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.