Process Trainer - B2

The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.

To work with Delivery team and Client on taking the ownership of all Training deliverables

Responsible to create training Modules by function/ Process/Specialty wise in the process

Improving Accounts/Teams performance and motivate team to achieve desired quality and production targets

Participate and contribute in client conference calls, management meetings and department meetings

Manage and support a team of training specialists.

Identify training needs and arrange for training, re-training, and cross training, as required. Assist Managers AM and Trainers to implement corrective action as required.