Network Engineering Manager - Voice

Role & responsibilities

Must have technical knowledge to troubleshoot and configure, SDWAN, Voice [voice side of network], Aruba, Digi and MRS/MLAN devices.
Document RFO/RCA documents

IC or TL - IC

Voice/ Non-Voice - Voice

Shift - 24/7 rotational

Certifications - Good to have CCNA/CCNP certifications

Experience - 8+ years of experience

Experience Breakup - 5 years experience and with ITIL Level qualifications or equivalent

Preferred candidate profile

• Supports overall delivery and maintenance of the client services for the LCM Team
• Knowledgeable about Sysco Corps environment and services.
• Key participant in governance, stewardship reporting, strategic planning activity and joint cost
  containment initiatives along with Customer satisfaction.
• End-to-end engagement and support of Incident, Fault, Problem, Change, Request, Project
• Management and the attainment of operational service level (SLA) targets.
• Detailed and timely engagement on incidents.
• Clearly documented RFO/RCA documents.
• Weekly and Monthly Incident summaries