ServiceNow Secops Professional

Role Purpose

The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information

Do

1. Ensuring customer centricity by providing apt cybersecurity
2. Monitoring and safeguarding the log sources and security access
3. Planning for disaster recovery in the event of any security breaches
4. Monitor for attacks, intrusions and unusual, unauthorized or illegal activity
5. Performs moderately complex log reviews and forensic analysis to identify unauthorized or unacceptable access to data or systems
6. Conduct security assessments, risk analysis and root cause analysis of security incidents
7. Handling incidents escalated by the L1 team in 24x7 rotational shifts
8. Use advanced analytics tools to determine emerging threat patterns and vulnerabilities
9. Completing all tactical security operations tasks associated with this engagement.
10. Analyses all the attacks and come up with remedial attack analysis
11. Conduct detailed analysis of incidents and create reports and dashboards

1. Stakeholder coordination & audit assistance
2. Liaise with stakeholders in relation to cyber security issues and provide future recommendations
3. Maintain an information security risk register and assist with internal and external audits relating to information security
4. Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
5. Advice and guidance to employees on issues such as spam and unwanted or malicious emails

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Technical Lead/ Project Lead

Regular reporting & updates

Security Intelligence (Practice)

Coordination for security reasons

External

Customer

To coordinate for all security breaches & resolutions

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
• Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Expert
• Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
• Functional/Technical - Knowledge of Network Security devices, firewalls, end points, SIEM, application security, IPS/IDS, VA / PT skills - Master

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
• Effective Communication
• Collaborative Working
• Execution Excellence
• Problem Solving & Analytical Skills

Deliver / No. / Performance Parameter / Measure

1. Customer centricity

Timely security breach solutioning to end users, Internal stakeholders & external customers experience

2. Process Adherence

Adherence to SLA?s (90-95%), response time and resolution time TAT.