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896 Wipro Jobs

Data Security Analyst

Wipro Limited

 · 

3.7

 based on 52.3k Reviews

4-9 years

Bangalore / Bengaluru

Data Security Analyst

Wipro

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Transcription Cyber Security AWS Social Work Information Technology Information Security

+ 12 more

Job Description


About The Role : Data Security Analyst
  • Be a Data security analyst and provide First line of defense to the organization.
  • Implement / assess security baselines for Data security solutions.
  • Perform security reviews and identify security gaps in security architecture / tools resulting in recommendations for inclusion in the risk mitigation strategy.
  • Monitor and Evaluate System’s compliance with Information technology security resilience, and dependability requirements.
  • Assess the effectiveness of security controls to ensure compliance with organizational security policies and procedures, standards, and security requirements applicable to the system.
  • Work closely with IT team, corporate functions, Legal & Business Team by highlighting importance of the security practices and control and guide them in remediation of gaps identified
  • Understand the vulnerabilities from alerts, advisories and bulletins for Identity & Access management and govern the remedial actions.
  • Document the findings from security assessments and report them to the stakeholders.

    • Qualification
  • Hands-on experience in Data security technologies:Data labelling, Data Encryption, DLP across on-prem / Cloud environments.
  • Should have working experience in Cloud platforms such as AWS or Azure or GCP
  • Strong analytical and problem-solving skills. Should have strong business communication skills.
  • 4+ years of relevant experience with 8+ years of overall experience in cybersecurity
  • Preferred to have certification such as CISSP, CISA, CISM


    •  ?     
     
    Do      

  • Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

    •  ?     

  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

    •  ?     

  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

    •  ?     
    Deliver
        No  Performance Parameter  Measure    1  Process  No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT    2  Team Management  Productivity, efficiency, absenteeism    3  Capability development  Triages completed, Technical Test performance    

    Employment Type: Full Time, Permanent

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    What people at Wipro are saying

    Data Security Analyst salary at Wipro

    reported by 7 employees with 1-3 years exp.
    ₹2.8 L/yr - ₹4.5 L/yr
    18% less than the average Data Security Analyst Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 52.3k employees
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    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
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    Vacation and Time off
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