Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Wipro Team. If you also belong to the team, you can get access from here

Wipro Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

2539 Wipro Jobs

Senior Service Manager

8-12 years

Coimbatore

1 vacancy

Senior Service Manager

Wipro

posted 30d ago

Job Role Insights

Flexible timing

Job Description

About The Role :

Do:
  • Management of daily activities of a team
  • Experience in Data Analyst experience
  • Ensures achievement of all system, team and individual Customer Service goals and standards
  • Manages Key performance indicators
  • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
  • Responsible for administrative aspects including reporting
  • Superior communication (oral, written), presentation, and interpersonal skills
  • Demonstrated ability to develop and implement process enhancements including technology and performance
  • Ability to plan, prioritize, organize and communicate with client
  • Proficiency in , Work-force management applications, Quality tools and technologies,
  • Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.
  • Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors
  • To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads
  • Coordinate with delivery managers and the L&D POC to plan sessions
  • Drive completion by following with respective leads and managers

  • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Senior Service Manager roles with real interview advice

    Top Wipro Senior Service Manager Interview Questions

    Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
    Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
    Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
    View all 2.9k questions

    What people at Wipro are saying

    2.5
     Rating based on 48 Senior Service Manager reviews

    Likes

    Work life balance is better

    • Job security - Good
    Dislikes

    Employee benefits, unscheduled and variable appraisal periods. Company cost cutting usually starts from employees paycut

    • Salary - Poor
    • +4 more
    Read 48 Senior Service Manager reviews

    Senior Service Manager salary at Wipro

    reported by 701 employees with 9-19 years exp.
    ₹7.5 L/yr - ₹22.5 L/yr
    At par with the average Senior Service Manager Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.5k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

    Compare Wipro with

    TCS

    3.7
    Compare

    Infosys

    3.6
    Compare

    Tesla

    4.2
    Compare

    Amazon

    4.1
    Compare

    Accenture

    3.8
    Compare

    Capgemini

    3.7
    Compare

    Cognizant

    3.7
    Compare

    TCS iON

    3.9
    Compare

    IBM

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Google

    4.4
    Compare

    Deloitte

    3.8
    Compare

    HCLTech

    3.5
    Compare

    Genpact

    3.8
    Compare

    Ernst & Young

    3.4
    Compare

    Oracle

    3.7
    Compare

    Microsoft Corporation

    4.0
    Compare

    DXC Technology

    3.7
    Compare

    Mphasis

    3.4
    Compare

    PwC

    3.4
    Compare

    Similar Jobs for you

    Senior Service Manager at Wipro Limited

    Mumbai

    8-12 Yrs

    ₹ 10-14 LPA

    Service Designer at Wipro Limited

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Service Delivery Leader at Wipro Limited

    Mumbai

    6-10 Yrs

    ₹ 12-15 LPA

    Senior Developer at Wipro

    Pune, Gurgaon / Gurugram + 1

    7-12 Yrs

    ₹ 5.5-15 LPA

    Service Delivery Manager at Wipro Limited

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Assistant Manager Customer Service at Alight

    Gurgaon / Gurugram

    8-12 Yrs

    ₹ 10-12 LPA

    Service Desk Lead at Wipro Limited

    Bangalore / Bengaluru

    2-7 Yrs

    ₹ 6-10 LPA

    Service Delivery Leader at Wipro Limited

    Mumbai

    6-10 Yrs

    ₹ 10-16 LPA

    Senior Manager at Wipro Limited

    Kolkata

    7-12 Yrs

    ₹ 7-10 LPA

    Design Lead at Wipro Limited

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Senior Service Manager

    8-12 Yrs

    Coimbatore

    30d ago·via naukri.com

    Walk In Interview For Trade Finance-Chennai

    1-6 Yrs

    Chennai

    4hr ago·via naukri.com

    Walk in Interview For Fresher/Experience-US Mortgage-Pune

    0-3 Yrs

    Pune

    4hr ago·via naukri.com

    Walk In Interview For fresher/ Experience-US Mortgage-Chennai

    0-5 Yrs

    Chennai

    4hr ago·via naukri.com

    Qliksense Developer

    5-10 Yrs

    ₹ 6 - 16L/yr

    Bangalore / Bengaluru

    12hr ago·via naukri.com

    Qa Engineer with selenium and c#- Immediate To 60 days NP

    7-12 Yrs

    Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru

    13hr ago·via naukri.com

    Qa Architect with selenium and c#- Immediate To 60 days NP

    11-19 Yrs

    Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru

    14hr ago·via naukri.com

    Architect

    12-18 Yrs

    ₹ 20 - 30L/yr

    Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

    16hr ago·via naukri.com

    Fraud Analyst

    1-3 Yrs

    Hyderabad / Secunderabad

    18hr ago·via naukri.com

    Urgent opening For Organization Change Manager

    10-15 Yrs

    ₹ 27.5 - 35L/yr

    Saudi arabia

    19hr ago·via naukri.com

    Recently Viewed

    REVIEWS

    Wipro

    No Reviews

    REVIEWS

    Wipro

    No Reviews

    REVIEWS

    Wipro

    No Reviews

    REVIEWS

    Wipro

    No Reviews

    REVIEWS

    Wipro

    No Reviews

    REVIEWS

    Wipro

    No Reviews

    REVIEWS

    Wipro

    No Reviews

    REVIEWS

    Wipro

    No Reviews

    write
    Share an Interview
    How was your last interview experience?
    Rate your experience using AmbitionBox
    Terrible
    Terrible
    Poor
    Poor
    Average
    Average
    Good
    Good
    Excellent
    Excellent