Sr. Analyst

Mortgage Application Processing

Required Experience: 2-4 Years of overall experience, 1 year of Mortgage UW experience

Must have: Worked in a UK Mortgage process

Good to have: UK Underwriting experience/ US mortgage underwriting / loan processor

Essential Hiring Skills:

• Good understanding of the UK mortgage market with experience of handling mortgage applications
• Experience in the validation of customer data and documentation with history of correctly identifying AML, CDD and fraud concerns
• Experience of working within a high paced environment, managing high volumes with prioritisation skills ensuring KPIs and SLAs are adhered to
• Ability to work collaboratively with the onshore teams through effective communication skills
• Strong attention to detail, utilising your knowledge and support tools to progress mortgage applications correctly
• Strong verbal and written communication skills to ensure a smooth experience for Brokers and customers
• Have a proactive and professional approach to drive a right first-time outcome for the customer
• Ability to support and develop team colleagues by training and collaboration across the team
• Compliance with monthly quality checks ensuring accuracy on cases worked
• Understanding of UK legislation
• Very strong interpretation and articulation skills
• Excellent Keyboard skills and should be familiar with working on a laptop
• Strong typing skills with a minimum of 45 words per minute
• 100% shift adherence and demonstrate flexibility to work in shifts

Roles and Responsibilities:

• Review and screen residential owner occupied and buy to let (in both individual names and trading companies names) mortgage applications to understand the customer and application type, ensuring the correct packaging requirements are set
• Review the quality of data and identify inaccuracies including customer personal data, property portfolio and income and commitments, ensuring the mortgage application is set up for success and ready to be underwritten
• Regularly reviewing mortgage applications against agreed deadlines to ensure cases are progressed in a timely and accurate manner
• Review packaging documents once received, ensuring they meet the relevant requests. Including the checking of documents, validating the data and updating the system information through the documents received or the use of relevant third party websites and systems, e.g. Companies House
• Review and validate documentation and supporting information such as:

o Income evidence; payslips, P60s, SA302s, financial accounts and business plans etc

o Customer due-diligence documentation; proof of ID, proof of address

o Buy to let portfolios etc

o Credit reference reports, EPC reports, Companies House searches

• Understand and apply Bank policies in terms of documentation, case set up and mortgage valuation requirements
• Identify cases that require manual referral to the onshore team and refer them in a timely manner to ensure the customer experience isnt detrimental, this could be due to;

o AML concerns

Confidential-Internal

o Complex case/documentation requirements

o System errors etc

• Protect the customer and the Bank by having a strong knowledge of anti-money laundering policies, customer due diligence policies and fraud prevention processes. Identification of potential external fraud, and scheme misuse to protect the bank against possible bad debts
• Support the successful progression of mortgage applications through the use of systems, applying the correct updates and notes in a clear and concise way
• Both technical system knowledge of mortgage origination systems and the wider supporting systems (quest, lender hub, kama etc.)
• Support the management of a large volume of mortgage applications, and work is priortised accordingly to deliver against service KPIs
• Understanding of system rules and affordability calculators to ensure adherence to policy and bank risk appetite
• A good understanding of both Residential and Commercial lending, particularly in a UK market
• Adhere to Standard Operating Procedures when assessing Mortgage valuations, Certificates of Titles and post offer documents, applying business and lending policies to the assessment to ensure appropriate decisions can be made as a result of the assessment
• Identify and review changes to Standard Operating Procedures and support the implementation of improvement ideas to improve the customer experience and realise cost benefits Mortgage( DM).