Administrator

Role Summary

As a L2 resource of the Run team, he/she will :

Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

Plan, prepare and execute Change technical tasks in the ITSM queues

Respond to and resolve alerts from the monitoring management system

Provision server/cluster build and hardening according to the security standards

Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environment

Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management tools

Plan, prepare and execute servers OS patching and reboot

Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements

Perform basic to intermediate root cause analysis in Incident and Problem tasks

Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)

Plan, prepare, execute and support Data Center maintenance activities

Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises

Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc

Respond to and own L1/L2 escalations

Engage in taskforce resolution squad in priority incident management / crisis management cases

Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management

Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

Engage in Service Improvement review and actions plan

Technical Expertise

Operating System Red Hat 6/7/8/9

Operating System Solaris 10/11 and HP-UX 11.31 (lesser extent)

Hypervisor Red Hat KVM and Solaris LDOM (lesser extent)

High-Availability solution Veritas InfoScale (multi-nodes geo cluster) and ServiceGuard (lesser extent)

Hardware HPE Proliant DL / Blade C7000 / Synergy / Apollo / Integrity

Hardware SUN Oracle

Run operate of enterprise Red Hat ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage, Network, Database and Middleware services

Run operate of CLX, Raid Manager and HORCM to manage disks and storage operations on server/host side

Run operate of Centrify, LDAP, NIS and NFS services

Scripting / automation experience with Ansible proficiency

Work with tools such as Red Hat Satellite (patch management), CyberArk (privileged access management), OMI suite (events/alerts management) and Docker/Kubernetes

Shift / Oncall & Weekend Support

Flexible to work on shifts / weekends / Oncall support as followed.

ITSM tool Service Now as Ticketing tool for INC/SR/Change/Problem tickets

Basic knowledge on ITIL Process & Practices

Educational Qualifications

Bachelors degree or Masters degree in Information Technology or pertinent programs

Key Competencies:

Minimum 6 years of relevant hands-on work experiences

Solution-focused with excellent problem solving and analytical skills

Ability to work in a flexible and constantly changing environment

Effective teamwork and collaboration

Good oral and written communication skills in English

Solaris Admin