Wipro is Hiring For Airoli Location-Voice/Blended

PRINCIPAL RESPONSIBILITIES:

• Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
• Understand customer queries received through calls and act accordingly.
• Maintain a healthy and clean work environment & adhere to company policies and procedure.
• Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

• Excellent communication skills.
• Comprehension - Ability to clearly understand the problem statement
• Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
• Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
• Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
• Desired Skills: -
• Self-Discipline
• Learning and decision making
• Patience and action oriented
• Technical skills: -
• Basic Working knowledge of Computer &
• Knowledge of desktop computer system

CANDIDATE SPECIFICATION

• Must have
• Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).
• Comprehension skills to understand & communicate with all customers effectively.
• Telephone etiquettes.
• Good to have
• Worked in Airlines Industry/ (reservation & ticketing)
• IATA certified/Trained on foundation/consultant course (Airlines business)
• Work on track & trace ( for logistic business)
• Experience of 0-3 years desirable.
• Experience in international call center will be an advantage.
• Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
• Experience of Air travel would be desired.
• Knowledge of Western culture would be an added advantage. (USA/UK culture)
• Donts
• Poor grammar and Windows Skills
• Issues with comprehending & communicating effectively with the customer.
• Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE., MTech, MCA, CA

Important notes:
-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.
-Should be within Transport Boundary.

-IATA certification or Experience in airline ticketing would be an added advantage.

-Job location: Kensington - Airoli, Mumbai.

-WFO

-Immediate joiners preferred.