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3.7

based on 53.4k Reviews

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2549 Wipro Jobs

Management Trainee

Wipro Limited

 · 

3.7

 based on 53.4k Reviews

2-6 years

Gurgaon / Gurugram

1 vacancy

Management Trainee

Wipro

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Customer Service Investment Banking Accounting Financial Analysis Fund Accounting

+ 10 more

Job Description



About The Role :



Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.








  • Do
    Job Location:Gurgaon and Mumbai
    Time:2:00 PM-11:30 PM
    WFO Only
    JOB DESCRIPTION:
    Responsibilities:
  • Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva
  • Reconcile cash and positions across all funds on daily basis using DUCO platform
  • Reviewing upcoming activities exceptions from Geneva- WSO accelerator, contract modifications as per the agent notices.
  • Work across multiple groups to troubleshoot technical and accounting problems
  • Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis.
  • Escalation of unresolved cash and position breaks to Manager and onshore team
  • Create SOP and participate in training program
  • Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed
  • Desired Candidate Profile:

  • Knowledge of Syndicated Bankloan/ Private Credit / CLOs
  • Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module
  • Reconciliation experience of Cash and Position using DUCO or any other Recon platform
  • Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva
  • Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit

  • Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel

  • Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines

  • The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must

  • A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly

  • A desire to work in an international team environment, often under pressure and with multiple stakeholder









  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs









  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks








    • Deliver
  •     No  Performance Parameter  Measure    1  Process  No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback    2  Self- Management  Productivity, efficiency, absenteeism, Training Hours, No of technical training completed    

    • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

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    What people at Wipro are saying

    2.7
     Rating based on 24 Management Trainee reviews

    Likes

    Nothing, i believe my total work is of data entry only but it is highly exaggerated in the JD

    Dislikes

    Toxic work environment No ethics No work life balance Stressful Zero learnings

    • Salary - Poor
      • +6 more
    Read 24 Management Trainee reviews

    Management Trainee salary at Wipro

    reported by 211 employees
    ₹6 L/yr - ₹12 L/yr
    20% more than the average Management Trainee Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.4k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
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