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2356 Wipro Jobs
Senior analyst
Wipro
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
Support process by managing transactions as per required quality standards
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
Performance review
HR
Hiring and employee engagement and retention
Training Team
Capability development
Technical Lead
Training, issue escalation/ resolution
External
Client
Query Resolution
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Foundation to Competent
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies
Deliver
No.
Performance Parameter
Measure
1.
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Employment Type: Full Time, Permanent
Read full job descriptionWipro Interview Questions & Tips
Prepare for Wipro Senior Analyst roles with real interview advice
Top Wipro Senior Analyst Interview Questions
Q1. Where do you rate your communication between 0 to 10?
asked in
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Q2. Write a query to find duplicate value Write a query to find the highest salary of the employee Generate report by using multiple tables
asked in
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Q3. What is PEP, Sanction and Explain type of sanction.
asked in
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What people at Wipro are saying
Rating based on 439 Senior Analyst
reviews
Anonymous · Engineering - Software & QA
in Gurgaon / Gurugram
Likes
Team is using all of the latest tools and technologies and lot of work currently present
- Skill development - Excellent
+5 more
Dislikes
Salary was kind of low considering the cost of living in the city
Senior Analyst salary at Wipro
reported by
4.7k
employees
with 1-11
years exp.
₹3.2
L/yr - ₹12
L/yr
At
par with the average Senior Analyst Salary in India
View more details
What Wipro employees are saying about work life
based on 52.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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