Network Engineer

Role & responsibilities

Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support.

• Knowledge of Cisco hardware, Nexus, Catalyst and WLAN.
• Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements.
• Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus)
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
• Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements.
• Ability to handle multiple projects simultaneously.
• Configuration of routing and switching equipment.
• Remote support of on-site engineers and end users/customers during installation.
• Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality.
• Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits.

Preferred candidate profile

• CCNA Global certificate or training
• Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices.
• ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.