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3.7

based on 53.5k Reviews

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2539 Wipro Jobs

Senior Service Manager

Wipro Limited

 · 

3.7

 based on 53.5k Reviews

8-12 years

Coimbatore

1 vacancy

Senior Service Manager

Wipro

posted 30d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Service Management Workforce Management

Job Description

About The Role :

Do:
  • Management of daily activities of a team
  • Experience in Data Analyst experience
  • Ensures achievement of all system, team and individual Customer Service goals and standards
  • Manages Key performance indicators
  • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
  • Responsible for administrative aspects including reporting
  • Superior communication (oral, written), presentation, and interpersonal skills
  • Demonstrated ability to develop and implement process enhancements including technology and performance
  • Ability to plan, prioritize, organize and communicate with client
  • Proficiency in , Work-force management applications, Quality tools and technologies,
  • Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.
  • Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors
  • To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads
  • Coordinate with delivery managers and the L&D POC to plan sessions
  • Drive completion by following with respective leads and managers

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Senior Service Manager roles with real interview advice

    Top Wipro Senior Service Manager Interview Questions

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    What people at Wipro are saying

    2.5
     Rating based on 48 Senior Service Manager reviews

    Likes

    Work life balance is better

    • Job security - Good
    Dislikes

    Employee benefits, unscheduled and variable appraisal periods. Company cost cutting usually starts from employees paycut

    • Salary - Poor
      • +4 more
    Read 48 Senior Service Manager reviews

    Senior Service Manager salary at Wipro

    reported by 701 employees with 9-19 years exp.
    ₹7.5 L/yr - ₹22.5 L/yr
    At par with the average Senior Service Manager Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.5k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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