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Engaged Employer

Wipro

Compare

3.7

based on 53.3k Reviews

Video summary

2548 Wipro Jobs

Senior Service Manager

Wipro Limited

3.7

based on 53.3k Reviews

8-12 years

Coimbatore

1 vacancy

Senior Service Manager

Wipro

posted 25d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Service Management Workforce Management

Job Description

About The Role :

Do:

Management of daily activities of a team

Experience in Data Analyst experience

Ensures achievement of all system, team and individual Customer Service goals and standards

Manages Key performance indicators

Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities

Responsible for administrative aspects including reporting

Superior communication (oral, written), presentation, and interpersonal skills

Demonstrated ability to develop and implement process enhancements including technology and performance

Ability to plan, prioritize, organize and communicate with client

Proficiency in , Work-force management applications, Quality tools and technologies,

Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.

Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors

To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads

Coordinate with delivery managers and the L&D POC to plan sessions

Drive completion by following with respective leads and managers

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Service Manager roles with real interview advice

What people at Wipro are saying

2.5

Rating based on 48 Senior Service Manager reviews

Anonymous · Project & Program Management in Chennai

Likes

Everything related to HR is automated where there is no need for emails instead it is replaced with apps which makes easy to get things done.

Skill development - Good

+1 more

Dislikes

No benefits for employees from organization end. Even broadband claims are not allowed, medical insurance is deducted from salary. No clarity on when you will get hike and what percentage. Variable pay is like nightmare where you will not understand the logic and rarely you get 100%. Overall it is clients friendly organization and not employee friendly organization.