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878 Wipro Jobs
Senior Service Manager
Wipro
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About The Role :
Do:Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers
Do:
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Service Manager roles with real interview advice
What people at Wipro are saying
Rating based on 48 Senior Service Manager
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
Likes
Work life balance is better
- Job security - Good
Dislikes
Employee benefits, unscheduled and variable appraisal periods. Company cost cutting usually starts from employees paycut
- Salary - Poor
+4 more
Senior Service Manager salary at Wipro
reported by
747
employees
with 9-19
years exp.
₹7.2
L/yr - ₹22.5
L/yr
At
par with the average Senior Service Manager Salary in India
View more details
What Wipro employees are saying about work life
based on 52.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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