Transition Director

Role Purpose

The purpose of the role is to build, support and showcase transition expertise and drive flawless transition for deals as per processes and standards across LOBs within DO&P

Do

1. Develop the transition strategy and guidelines for the BU to ensure effective onboarding of client projects across LOBs within DO&P
2. Understand the verticals within DO&P to identify the trends and customer needs across geographies
3. Understand the sales and delivery processes, identify onboarding risk areas and gaps in the current processes
4. Support Pre-sales team in new bids / RFP-RFI responses/ Client Presentations and sales cycle for mega deals
5. Develop framework and guidelines to support transitions for first 100 days of new projects as per Wipros Integrated Transition Framework (ITF)
6. Understand the Wipro Transition methodology, standards and guidelines
7. Review multiple factors such as customer needs, region, language, cultural and financial aspects

• Build this understanding into developing relevant transition solutions and processes for the domain

1. Detail out the interfaces, protocols for dependencies in the transition plan
2. Identify tools and technology to support transitions

1. Develop dashboards to effectively track data during transition
2. Participate in the quarterly reviews/connects with the Wipro Transition Council to share the challenges or trends on transition metrices

1. Drive and oversee seamless transitions across projects within DO&P
2. Ensure transition plans adhere to the processes and standards defined in the ITF across LOBs in DO&P
3. Review and ensure that the SOW KPIs are translated into operational parameters
4. Review overall engagement governance including review of dependencies, risks and issues in the Transition plan

• Review resource allocation across projects

1. Build a governance structure with client and Wipro stakeholders along with team structure with roles and responsibilities
2. Chair the Solution Review Forum to review assumptions and finalize and record commitments for the transitions (minimum 1mn ACV) with the 11 function heads in DO&P
3. Circulate and track the Transition Solution Review Checklist with recorded assumptions and commitments to all relevant stakeholders

1. Oversee the execution of the transition solutions as per plan across verticals in DO&P
2. Review the project on key transition metrices with Red and Amber status
3. Review audit reports by Transition COE on process and team deployment including maintenance of project management documents to ensure adherence to the transition plan as per ITF

• Guide and lead the team through any client escalations or issues

1. Ensure all transition project timelines are met to ensure seamless and timely transition

1. Review transition matrix across projects in D&OP to identify issues and areas for development within the sales and delivery teams
2. Ensure effective closure of the transition with Go Live with complete handover to delivery
3. Interact with customers during visits or RFP discussions to present Wipros transition capability

1. Present the domain perspective and contribute to the development of transition expertise within Wipro
2. Develop capability within sales and delivery teams of the Service Line by conducting training programs and certifications to support effective transitions from sales to delivery hand off
3. Oversee the induction of the Transition Solution Design Team from various verticals within LOBs to manage standard/ regular transitions
4. Develop quality insights from multiple transitions to highlight trends and scenarios relative to customers and industry across geographies
5. To help identify and drive initiatives within domain to develop tools and methodologies to keep the transition processes relevant and contemporary
6. Align the transition processes with the client feedback, industry trends and Wipro focus areas such as Agile transitions, reverse engineering tools and digital way of working
7. Participate in the Transition Council of Wipro and provide relevant inputs to strengthen the Wipro Transition methodology, standards and guidelines

1. Transition capability development within DO&P
2. Review the management of Transition Academy initiative in DO&P
3. Track and ensure the relevance and quality of training programs provided on Transition through the online portal
4. Monitor the training data and effectiveness of the programs provided under Transition Academy within DO&P
5. Review the effectiveness of the Transition Academy by tracking key parameters such as number of transition managers internally hired, quality of internal hires etc.
6. Drive knowledge management within transition function through learning documents, generic proposals etc.

1. Team Management
2. Resourcing
3. Hire adequate and right resources for the team

• Manage team attrition

1. Drive diversity in leadership positions

1. Performance Management
2. Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
3. Ensure that the Performance Nxt is followed for the entire team

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Transition & Quality Head

Strategy and Governance

Functional Heads

Transition Solution Review assumptions and commitments, project execution

Delivery Teams

Transition projects

CIS, Risk & Compliance

Immigration policy and framework, compliances

Testing, AMS, Product Groups (eg GIS), Digital

Policy and process education, deployment and execution

Central Transition Team

Wipro Transition Methodology, Standards and Guidelines

Holmes Engineering

Deployment of technology

External

Clients/ Potential clients

Transition and showcase of transition capability

Consulting Partners/ Vendors

Domain expertise

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the IT industry -Expert
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in this complex system - Expert
  • Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function - Expert
  • Technical Knowledge - PMP Certification, Knowledge of relevant tools, technologies and processes- MPP/ Reverse Engineering/ Agile/ Digital -Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Strategic Perspective
  • Influencing
  • Business acumen
  • High on Innovation
  • People Management
  • Analytical and Problem-Solving Skills
  • Result Orientation
  • Execution Excellence
  • Stakeholder Management
  • Client Centricity
  • Effective Communication

Deliver

No.

Performance Parameter

Measure

1. Customer Centricity

CSAT (PCSAT & ACSAT top 2 Box) % / NPS

90% of programs to be green within 90 days of initiation

100% SLA Compliance

2. Project Management

100% adherence to timelines

Execute projects within the T&L budgets built into the plan as per plan expectations

Compliance with Methodology - Adherence to transition process and methodology - Day 0 score at the time of Go-live

3. Talent Focus/Capability Building

IDP fulfilment of DRs and grooming the first line

100% PMP certification completion

Top Talent Rotation as per IDP (number of Top talent rotations)

Attrition Management

ESAT