Upload Button Icon Add office photos
filter salaries All Filters

142 Wipro Enterprises Ltd Jobs

Sr. Director - IT Operations (IT Infrastructure & Security)

9-14 years

Bangalore / Bengaluru

1 vacancy

Sr. Director - IT Operations (IT Infrastructure & Security)

Wipro Enterprises Ltd

posted 6hr ago

Job Role Insights

Flexible timing

Job Description

As a Sr. Director - IT Operations (IT Infrastructure Security), your love of technology will inspire a team of creative problem solvers to find new ways to manage and support our day-to-day business needs and driving operational excellence. Here, you will put your years of solid critical thinking to use, driving strategic change, managing budgets, people, and the innovative technology they create.
In addition to overseeing the operations of our infrastructure, you ll foster and manage relationships both internally as well as with us manage service providers, and business partners. Using industry best practices, you ll oversee infrastructure troubleshooting, maintenance, identification, escalation, and resolution of issues. You ll be responsible for overall team management and mentoring of staff, as needed. As part of GE Healthcare global operations group, you ll be able to collaborate with highly motivated teams from around the world who are as committed to innovation as you are.
Essential Skills:
  • Looking for 12+ Years of experience into Infrastructure and Security Management.
  • Extensive experience in managing network and security operation and large managed service provider.
  • Extensive experience in establishing MSP(Managed services provider) performance measurements,calculate penalties and enforcing contract obligations.
  • Oversee the infrastructure and security managed services operation of the service provider and its entire team.
  • Build and refine operational processes, procedures, governance, and policies.
  • Establishing follow the "SUN" operations model and supporting Global IT Operations.
Role n Responsibilities:
  • Develop, enforce, and monitor MSP SLAs to ensure commitments are met.
  • Utilize ITSM foundations to build and maintain operational excellence.
  • Develop strategies to meet cost efficiencies and budget targets.
  • Optimize operations to achieve synergy savings in infrastructure.
  • Coordinate with key ISC stakeholders across various domains (network, data center, server and storage, telecom, identity, NOC, SOC, etc.).
  • Oversee Major Incident Management (MIM) and ensure resilience in global service delivery.
  • Develop and implement a follow-the-sun support model for continuous operations.
  • Develop and implement disaster recovery plans to ensure business continuity.
  • Demonstrate proven expertise in network architecture, cloud services, and cybersecurity frameworks.
  • Establish and enforce policies, procedures, and standards for infrastructure and security.
  • Collaborate with cross-functional teams to align IT strategies with business objectives.
  • Oversee the design, implementation, and maintenance of IT systems, including servers, networks, storage, and cloud solutions.
  • Implement security protocols and policies to protect data and systems from threats and vulnerabilities.
  • Ensure compliance with industry standards (Such as NIST, SOX, GXP, FDA, ISO, GDPR etc. ) and regulatory requirements.
  • Monitor system performance and security metrics, ensuring proactive maintenance and threat mitigation.
  • Oversee the Infrastructure and Security manage services operation of the manage service provider and its entire team.
  • Build operations processes, procedures, governance, policies.
  • Develop, Enforce and Monitor MSP SLAs and deliver on its commitment.
  • Build operational excellence using ITSM foundation.
  • Build financial acumen to meet the cost efficiencies and budget targets.
  • Optimize and bring synergy savings in the infrastructure operations.
  • Liaison with key ISC stakeholders in network, data center, server and storage, telecom, identity, NOC, SOC etc. domains
  • Oversee MIM (Major incident management) and ensure resilience in delivering global services.
  • Build the follow the sun operations support model.
  • Expert in building operational excellence in IT Infrastructure Security operations support.
  • Proven expertise in application development and support environment with more than one technology and multiple design techniques
  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.
  • Strong understanding of financial control and budget management
  • Seasoned understanding of risk controls and compliance to departmental and company-wide standards
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Depth of understanding of 3rd level production support issues and remediation techniques
  • Strengths in gaining consensus amongst executive leadership in disparate groups with different priorities.
  • Ability to manage and drive efforts across several lines of business.
  • Establish governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence.
  • Track and monitor SLAs status and metrics to ensure MSPs contractual agreement are met, and internal and external delivery commitments are met.
  • Lead cross-discipline teams to establish an integrated plan to deliver team commitments
  • Ensure ongoing communication of progress against program objectives
  • Proactively identifies and resolves issues and makes recommendations for improvements to existing processes
  • Certifications in ITIL and PMP is a great plus
Qualifications
  • Bachelors Degree with a minimum 10 years of related experience

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technology roles with real interview advice

What people at Wipro Enterprises Ltd are saying

What Wipro Enterprises Ltd employees are saying about work life

based on 1.3k employees
59%
50%
51%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Enterprises Ltd Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Free Transport
Cafeteria +6 more
View more benefits

Compare Wipro Enterprises Ltd with

Tata Group

4.2
Compare

Reliance Industries

4.0
Compare

Aditya Birla Group

4.1
Compare

Mahindra & Mahindra

4.1
Compare

Godrej Industries Group

3.9
Compare

Adani Group

3.9
Compare

Bharti Enterprises

3.4
Compare

Hinduja Group

4.0
Compare

Essar Group

3.8
Compare

Larsen & Toubro Limited

4.0
Compare

RSPL Group

4.1
Compare

Nestle

4.0
Compare

Britannia

4.0
Compare

Patanjali Ayurved

4.0
Compare

Adani Wilmar

4.2
Compare

Parle Products

3.9
Compare

Reckitt Benckiser

4.0
Compare

Cavinkare

4.0
Compare

Procter & Gamble

4.2
Compare

Emami

3.9
Compare

Similar Jobs for you

Engineer at Trellix

Bangalore / Bengaluru

10-15 Yrs

₹ 50-100 LPA

Engineer at Skyhigh Networks

Bangalore / Bengaluru

11-15 Yrs

₹ 27.5-32 LPA

Technology at Alight Solutions

Gurgaon / Gurugram

14-16 Yrs

₹ 40-45 LPA

Director IT Infrastructure at Advatix APAC Logistics Pvt. Ltd.

Gurgaon / Gurugram

15-24 Yrs

₹ 20-35 LPA

Technology at Synopsys (India) Private Limited

Bangalore / Bengaluru

8-10 Yrs

₹ 32.5-40 LPA

Senior Security Engineer at Harness.io

Bangalore / Bengaluru

9-13 Yrs

₹ 25-40 LPA

Product Security Engineer at Avalara

Kolkata, Mumbai + 5

12-15 Yrs

₹ 50-60 LPA

Technical Lead at Alight Solutions

Gurgaon / Gurugram

11-13 Yrs

₹ 40-45 LPA

Product Manager at CodeClouds IT Solutions Pvt. Ltd.

Kolkata

5-8 Yrs

₹ 35-45 LPA

Software Engineer at Wipro Enterprises

Bangalore / Bengaluru

13-16 Yrs

₹ 40-45 LPA

Sr. Director - IT Operations (IT Infrastructure & Security)

9-14 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Staff Software Engineer

8-13 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Staff Software Engineer

8-13 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Senior Engineering Manager

19-20 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Sr Software Engineer

8-13 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Senior Software Engineer

8-13 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Controller & Company Secretary Professional

10-12 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Staff Software Architect

10-12 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Lead System Designer - CT

3-8 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com

Sr. Staff Lead System Designer

17-19 Yrs

Bangalore / Bengaluru

20hr ago·via naukri.com
write
Share an Interview