Support - Technical Team Leader

Coordinate with application teams, infrastructure teams, and vendors to ensure optimal application availability.
Work closely with end-users and stakeholders to quickly analyze problems and resolve system issues.
Manage business and non-business impacting outages and conduct the ensuing root cause analysis.
Lead and/or support application upgrades, patches, and testing.
Drive system and process improvements to achieve operational excellence.
Proactively identify automation opportunities with a strong focus on data quality and operational support.
Be keen to learn new technologies and products and grow your career with the PB team.
Provide on-call 24x7 support when required.

Qualifications & Skills Required
The role requires a talented, self-directed, and self-motivated individual with a strong work ethic and the following qualifications, experience, and skills:
Bachelor s Degree in Computer Science (or equivalent).
Strong analytical skills and a data-driven approach to problem-solving.
Excellent verbal and written communication skills.
A positive, can-do attitude.
Quick learner, result-oriented, proactive, and ready to take ownership of work.
Comfortable operating on both a functional and a technical level.
At least 4-6 years of experience working in a relevant field.
Knowledge of web technologies and database concepts.
Experience with REST API, web services programming, and tools like SOAP UI, POSTMAN REST, and SQL queries.
Proven track record of supporting, enhancing, and working across multiple applications.
Experience with SFDC Revenue Cloud (Configuration, Apex and Visualforce/LWC)
Experience with IBM Sterling CPQ
Familiarity with monitoring tools like Dynatrace and Splunk.
Familiarity with work management solutions like Atlassian and Confluence.
Experience with e-signature platforms (AdobeSign).