Sr. Manager - Training & Quality

SKILLS REQUIRED

Expertise in Quality & Training domains
Excellent command on Powerpoint presentation & excel
Demonstrated success in Transactional Quality
Exposure to different improvement frameworks like six sigma, lean
Thorough knowledge of MS office tools like Power point & excel are critical for the job
Exposure to evolving Technologies, automation
Strong communication & facilitation skills
Strong analytical skill- ability to work with huge volume of data using statistical tools
Flexible approach to tackling projects
Good team player
Good Presentation skills

Key Responsibilities

Lead TQ support for a new strategic offering, training as a Service for our clients
Drive continuous improvement program across processes
Analysis of utilization, efficiency and available data for the process
Undertake detailed process improvement studies and up skills the team members
Mentor Green Belt/Yellow Belt projects
Drive culture of continuous improvement
Provide Training and quality support, development of metrics and dashboards in line with customer requirements
Ability to lead a team, coordinate with other locations and drive standardized practices
Should meet and exceed client metrics: External & internal quality metric should be consistently green
Strengthen quality management processes/framework to improve quality delivery
Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
Ability to get out of the box ideas and Process Improvement Initiatives in the process
Should drive Process Control & Compliance in addition to managing Audit requirements
Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
Should have persuasive, collaborative and influencing skills
Strong interpersonal skills to manage client expectations/engagements effectively
Excellent Transactional Quality Domain Knowledge
Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role