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13 Wing Assistant Jobs in New Delhi

Technical Support Representative

0-3 years

New Delhi

1 vacancy

Technical Support Representative

Wing Assistant

posted 29d ago

Job Role Insights

Fixed timing

Job Description

1. Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
2. Provide tech support via phone, email, and chat
3. Help provide, update, and regularly send out invoices
4. Guide customers through the initial stages of interaction with the platform/product
5. Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
6. Document customer interactions in the CRM and keep records up to date.
7. Use the clients ticket system to track service requests and customer feedback.

Qualifications:
At least 1 year proven experience as a Technical Support Representative
Excellent English communication skills, both written and verbal
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Able to work on a graveyard shift

Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbp

Employment Type: Full Time, Permanent

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Strict timing
Monday to Friday
No travel
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Wing Assistant Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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