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5 Windowmaker Software Jobs
Customer Service
Windowmaker Software
posted 16d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Ensuring that the order has all the required information and can fulfil the order in the specified
Completing the Discovery phase.
Coordinating with the customers and the internal teams to complete the project in a timely
Creating Project Plans and sending regular reports to the customers
Receiving calls (whenever requested) and resolving cases escalated by the customers as well as
resolving cases escalated by First Level Support
Ensuring we provide solution within an optimal time frame
Logging all activities against the customer account/cases
Ensuring service is paid for
Documenting problem and resolution using Knowledgebase Articles for quick
reference/response in future
Creating/Modifying Crystal reports
Planning, packaging and delivering trainings for customers remotely or onsite
Get the customer acclimatised with the workings of Windowmaker (using trials and demos with
programs and data on the Terminal Server)
Preparing presentations and videos for the complex options
Training First Level Support
Regular daily/weekly reports to the management
Analyze and create Project specifications
Data Setup based on specifications.
Code/Release Testing and quality assurance
Maintain standards compliance
Qualification and Experience
MCA with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software
Freshers with Good Communication can also apply
Soft Skills
Analytical, design and troubleshooting
Research and analysis
Excellent communication and interpersonal skills
Ability to accomplish assigned tasks with minimal supervision
Do you have what it takes
We are looking for highly talented and motivated Software Service Engineers with a genuine passion for
Employment Type: Full Time, Permanent
Read full job description What people at Windowmaker Software are saying
What Windowmaker Software employees are saying about work life
based on 13 employees
Strict timing
Monday to Friday
No travel
Day Shift
Windowmaker Software Benefits
View more benefits
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