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Client Success Lead
Windowmaker Software
posted 15d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Manage customer projects, completing the Discovery phase and coordinating with customers and
Provide customer service, resolving escalated cases and ensuring timely solutions.
Log activities and ensure services are paid for.
Plan and deliver trainings for customers, acclimatizing them with Windowmaker.
Provide regular reports to management.
Oversee the Customer Support and Data team.
Communicate with clients, reduce turnaround time, and assign work to resources.
Prepare productivity reports and schedule resources for service requests.
Improve processes and provide effective support to customers.
Ensure regular customer training on latest releases.
Provide technical support to sales staff and help with technical demos.
Develop reports to improve efficiency and quality of deliverables.
Identify training needs and schedule sessions.
Oversee operational duties of the customer service team
Maintain records or tickets of all interactions with customers
Maintain customer satisfaction by providing problems-solving resources
Research and implement new ways to improve the customer experience
Implement best practices in customer service management
Contributes customer service information and recommendations to strategic plans and reviews.
Employment Type: Full Time, Permanent
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What people at Windowmaker Software are saying
What Windowmaker Software employees are saying about work life
based on 16 employees
Strict timing
Monday to Friday
No travel
Day Shift
Windowmaker Software Benefits
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