Support Executive

Educational Requirements:
BSc Computers, B.Tech (CS/IT/IS), BCA, MCA, MSC (IS/IT/CS)

Job Requirements:
Should work in any shift that is desired per work needs.
Should be good at logical thinking and analysis
Install and configure company applications
Monitor and maintain computer systems and networks
Talk to staff or clients through a series of actions, either face-to-face or over the phone/ Skype/ Zoom, to help set up systems or resolve issues
Troubleshoot system problems, diagnosing and solving software faults with attention to detail.
Strong customer focus and should handle work efficiently under pressure
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion
Prioritize and manage many open tickets at one time to the customer satisfaction
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Should work well in teams / to be a good team player

* Computer background is preferred and must have worked with Clients abroad with English as mode of communication.
** Customer Support experience with Level 1/ Level 2 are desirable
** Should be technically sound on the basic requirements of the systems.