System Administrator

Job Description for System Administrator L1:

Key Responsibilities:

- Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.

- Diagnose and swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.

- Troubleshoot basic network connectivity issues in LAN/WAN environments.

- Resolve system-related problems, including software installations and antivirus updates, as needed.

- Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.

- Coordinate and implement the installation of client- and department-specific applications and systems. This includes the creation, management, access provision, and administration of vendor-specific software and applications.

- Proactively escalate tickets to the appropriate senior team members or specialists.

- Actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).

- Conduct regular system audits and upgrades to enhance performance and mitigate risks.

- User review: Monthly user review in all the application and systems.

- Research and identify solutions to both software and hardware issues.

- Prioritize and manage multiple open issues simultaneously.

- Be dependable, accountable, and responsive to customer and business needs; willing to be on call to support critical issues that arise at any time during weekdays or weekends.

- Provide troubleshooting and technical support for cloud applications and productivity tools.

- Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites.

Required Skills and Qualifications:

- Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices (Mandatory).

- Experience with Freshservice and Manage Engine Desktop Central (Mandatory).

- Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).

- Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack.

- Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).

- Proficient in system maintenance, including updates and patch management.

- Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues (Mandatory).

- Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.

- Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.

- Candidates residing in Bengaluru only are required.

- Expertise in server management to ensure reliability, security, and performance of server resources.

- Strong technical troubleshooting and problem-solving capabilities.

- Organized and able to adapt to changing priorities.

- Team-oriented collaborator willing to share knowledge and experience.

- Solid communicator with the ability to provide professional documentation.

- Basic Linux knowledge (Optional).