Service Engineer

Job Responsibilities:

• When you get a call from Surat Service center, you will have to be ready to serve the client.
• Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
• Go to repairing stock center to pick up the material.
• Make an entry into Material Transaction Book by self.
• Also, keep a small vacuum machine in case of mocha service.
• Don't forget the quotation paper of the client in case of installation.
• Reach timely on-site. Or if you are going to be late then at least inform your head with a reason.
• As and when you reach the site, ask for a warranty certificate/invoice in case of complaint.
• If you get it then first send a photo of it to your head for registration.
• If they do have not these things, then ask them to get them from the seller.
• Tell them you cannot serve them until you don't get the invoice or certify in any emergency.
• But yes if you get the call to serve him from the senior then serve them even without certification or invoice.
• Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product.
• And before repairing or replacing, prove to them the real fault of their switches so that they can have a clear idea.
• If the customer asks for a service charge receipt, inform Surat service center they will provide you the soft copy of it.
• Never get angry with any customers. Always be a gentleman.
• Make humble relations with customer and their family.
• Call to Surat service center while leaving the site for verification.
• Always give service visiting cards on-site for future communication and also inform them about this.
• When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.

Perks:

• Celebrate your birthday and work anniversary with us.
• Enjoy public holidays & 24 paid leaves with your family.
• Secure yourself and your loved one with the company's corporate insurance policy.
• And many more, to know to apply now.