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9 WFM Jobs in Chandigarh

APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

4-9 years

₹ 6 - 8.5L/yr

Chandigarh

3 vacancies

APM/ PM (BPO WFM MIS Exp is Mandate) Immediate Joiner- Chandigarh

eClerx

posted 20d ago

Job Description

We are Hiring for our WFM MIS Team for APM/ PM


Designation 1 : Assistant Process Manager WFM MIS

Designation 2 : Process Manager WFM MIS


India- Chandigarh

Shift Timings - Flexible (24*7)

5 Days working - (Rotational Week Offs)

Specialism : WFM MIS in BPO

Minimum Exp - 4 Year Experience in WFM MIS (ONLY BPO WFM MIS profile will be considered)


WFM Role:

- Interaction with Techs in the field to provide them with real-time support

- Checking status of services on account in diagnostic tools

- Good Knowledge of agent scheduling and on floor staffing activity planning

- Should be able to coordinate with operations Managers and Leads

- Communicate effectively and close looping with the client in case of observations

- Updating status in internal as well as client tools

- Meet process expectations with high-quality standards and adherence to SLAs

- Candidate shall adhere to the information security requirements

-Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc.

- Keep a track of all technicians with regards to the jobs assigned to them

- Prepare Agent schedules and Daily adherence plans

- Prepare various Ops production reports

- Perform RTM role independently

- Manage Breaks and Resource availability on floor

- Audit work orders for accuracy and make corrections if required


Minimum Qualification :

Any Graduate with the minimum of 4 years of experience in leading WFM Team BPO.


Please share Cv's on Shilpam.01@eclerx.com




Employment Type: Full Time, Permanent

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What people at eClerx are saying

4.6
 Rating based on 3 MIS Executive reviews

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Totally satisfied with this job, Want to rejoin this organization

  • Salary - Excellent
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Only permanent night shift

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MIS Executive salary at eClerx

reported by 6 employees with 1-8 years exp.
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₹2.5 L/yr - ₹3.9 L/yr
14% more than the average MIS Executive Salary in India
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