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4.3

based on 62 Reviews

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20 WeWork India Management Jobs

Lead, Corporate Technology

5-7 years

Bangalore / Bengaluru

1 vacancy

Lead, Corporate Technology

WeWork India Management

posted 1mon ago

Job Description

  • Manage the administrative, logistical and technology support for day-to-day corporate technology functions.
  • Plan and deliver integrated information services to enable Internal WeWork team members (employees) access the information they need, when and where they need it, meeting or exceeding requirements for service excellence and deliver.
  • Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes. Ensure the privacy, integrity, reliability and appropriate use of information resources for all WeWork corporate services locations. Provide support and solutions uniquely tailored to our team members.
  • Utilize metrics needed to monitor the performance and delivery of technology services to WeWork team members
  • Work collaboratively with, and provide solutions to, the other Member and Corporate Technology Teams (Applications, Engineering, Information Security, Governance Compliance). Identify opportunities for continuous process improvements and if needed, partner with other WeWork Technology teams to design, plan and implement a resolution. Proactively ensure employees issues are, where possible, anticipated and resolved before they occur. Evaluate and educate employees on IT practices that maximize their working efficiency. Identify chronic or recurring IT issues partnering with other technology teams for a resolution.
Roles and Responsibilities
  • Support the Team Members by providing prompt response to employee incidents and requests while managing and maintaining the closing of tickets within Freshservice ticketing system in the absence of L1.
  • Primary interface for the Corporate Technology Team providing a positive experience for WeWork employees through tailored IT solutions and the development and implementation of installation plans.
  • Responsible for employees laptops and account management provisioning and de-provisioning and inventory management of IT assets.
  • Communicate basic concepts to users of all computer literacy levels, in order to perform training, and generally support to all WeWork team members.
  • Demonstrated expertise in the management of Microsoft and Apple based business applications and operating systems. Experience using endpoint management tools like Jamf Pro Zoho s Endpoint Central is highly preferable.
  • Installation, configuration and support of network printing resources including printer servers, printers and other peripheral devices.
  • Independently evaluates and troubleshoots computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.
  • Provide a memorable new-hire onboarding experience for technology services that surpasses any and all expectations
  • IT asset inventory management to maintaining a global supply of technology hardware and software
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • On-Call global IT support for all WeWorkIndia locations
  • Ensure relevant IT support staff are made aware of urgent support issues via agreed communication procedures.
  • Help the Corporate Technology team to purchase hardware and software equipment for the company,
  • Schedule and coordinate vendors for repairs, purchases and other logistics
  • Oversee the process of shipping/receiving hardware for return, exchange and/or repair.
  • Responsible for training of new hires on service desk policies and procedures
  • Create, maintain support documentation for existing, new and emerging technologies
Desired qualifications
  • Minimum 5-7 years of work experience in managing troubleshooting Windows 10/11 macOS platform.
  • Experience with Freshservice or comparable Ticketing platforms, Jamf Pro, Google Workspace Microsoft Active Directory
  • Familiarity with iOS/Android OS
  • Basic familiarity with wireless network technologies
  • Knowledge of mobile device management technologies
  • Previous experience with reporting and metrics preferred
  • Basic experience troubleshooting AV equipment is good to have
  • Excellent communication and service delivery skill

Employment Type: Full Time, Permanent

Read full job description

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62%
25%
13% candidates got the interview through other sources.
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What people at WeWork India Management are saying

What WeWork India Management employees are saying about work life

based on 62 employees
71%
91%
38%
90%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

WeWork India Management Benefits

Submitted by Company
The Wellness Club
Parents of We
ReWork at WeWork
Women of WeWork
Satrangi
Tails of We
Submitted by Employees
Gymnasium
Cafeteria
Health Insurance
Job Training
Education Assistance
Soft Skill Training +6 more
View more benefits

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