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Urgent Hiring For Call Quality Analyst Bilingual (English and Spanish)
2-5 years
Noida
2 vacancies
Urgent Hiring For Call Quality Analyst Bilingual (English and Spanish)
Werizon Hub
posted 10d ago
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Job Description
Auditing for work order accuracy and data integrity
Call monitoring
Call coaching feedback for agent improvement
Call calibrations and evaluations
Work Experience
Preferred to have worked in Inbound Sales/ Survey Process and Customer Care
Desired Candidate Profile
Should have strong oral English/Spanish bilingual skills
Ability to provide clear guidance and direction to the agents for performance improvement
Should be target oriented
Ability to monitor calls and provide feedback with coaching advice
Should be known to quality parameters
Ready to work in 24*7 shifts
Strong team player, capability to influence the team, manage changes
Other Certification: For QA-Spanish - B2 Level Certification /For QA-English - No certification required
Employment Type: Full Time, Permanent
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