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3 Werizon Hub Jobs

Urgent Hiring For Call Quality Analyst Bilingual (English and Spanish)

2-5 years

Noida

2 vacancies

Urgent Hiring For Call Quality Analyst Bilingual (English and Spanish)

Werizon Hub

posted 10d ago

Job Description

Auditing for work order accuracy and data integrity

Call monitoring

Call coaching feedback for agent improvement

Call calibrations and evaluations


Work Experience


Preferred to have worked in Inbound Sales/ Survey Process and Customer Care


Desired Candidate Profile


Should have strong oral English/Spanish bilingual skills

Ability to provide clear guidance and direction to the agents for performance improvement

Should be target oriented

Ability to monitor calls and provide feedback with coaching advice

Should be known to quality parameters

Ready to work in 24*7 shifts

Strong team player, capability to influence the team, manage changes



Other Certification: For QA-Spanish - B2 Level Certification /For QA-English - No certification required








Employment Type: Full Time, Permanent

Read full job description

What people at Werizon Hub are saying

Werizon Hub Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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