Tele-Collection Officer

Role & responsibilities:

• Coordinate efforts to collect debts.
• Create plans and strategies for collecting debts.
• Adhering to financial laws on the regulation of debt collection.
• Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
• Search publicly available databases to track down people who default on debt.
• Negotiate settlements to receive payments on certain percentages of debt.
• Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.
• When necessary, escalating calls to managers.
• Work in accordance with key performance metrics.
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Report on collection activity and accounts receivable status.

Attributes we are looking for:

• A graduate with a minimum of 6 months of experience in collection tele-calling (inbound or outbound).
• Fluency in any one of Bengali, Tamil, Telugu, Kannada, or Hindi, as per the requirement.
• Computer literate.

Perks and benefits:

• PF
• Health Insurance