OCI Engineer - Networking & Fast Connect (5-8 yrs)

Experience : 5 plus.

Location : Bangalore, Hybrid.

Notice period : Immediate,30 days.

OCI Service Reliability Engineer - Permanent Role.

Job Description.

Duties & Responsibilities :

- Will be the Subject Matter Expert (SME) supporting our customers running their platforms on OCI.

- Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.

- Will be the OCI technical lead on the 3rd-level support team.

- Working hours will be Irish/UK business hours.

- Support multiple clients across multiple technologies.

- Mentoring of junior team members.

- Consult with customers across a cross-team environment.

- Documentation and development of designs, processes, and procedures.

- Work within a structured ITIL / ISO20000 IT Service Management environment.

- Works directly with clients to gather requirements, design solutions, build proof of concepts, and implement solutions.

- Excellent presentation and reporting skills arising from customer-facing and on-site experience.

- Very strong verbal, presentation, and interpersonal skills are required.

- Escalation points for major incidents/investigations.

Experience Required :

- 5+ years working in IT, with proven experience in a support role.

- 3+ years' experience working directly on OCI.

- Strong, first-hand experience in designing, building, and supporting cloud solutions.

- Interpreting, understanding, and solving complex technical problems/incidents.

- Ability to influence internal teams and customers.

- Consultancy/project delivery experience with client-facing background.

- Strong experience across multi-server, stand-alone, and clustered solutions.

- Excellent troubleshooting skills are required.

Technical Skills :

- Experience of working with OCI networking & Fast Connect.

- Experience of debugging network routing and network security group issues within OCI.

- Experience of user management and IAM policies with OCI.

- Proven experience working with containerization managing clutter deployment, sizing updates, maintenance, patching etc.

- Containerization technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).

- Linux Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.

Desirable skills :

- Experience with Exadata Cloud @ Customer (ExaCC) and Exadata Cloud Service (ExaCS).

- DevOps Terraform Able to fully implement cloud infrastructure builds using Terraform.

- This includes all network components and IaaS PaaS components.

- Able to configure Linux environments using Ansible, a candidate without this skill will still be considered but this would be advantageous.

- Database Experience with Oracle databases is advantageous.

- Basic experience such as tns connections to Oracle database, how to work with database links.

- Experience working with autonomous databases would be advantageous.

- Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents.

- The ability to create and work with integrations is not a requirement.

Qualifications :

Required Qualifications/Certifications :

- Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23).

Desirable Qualifications/Certifications :

- Any Professional OCI certification would be highly desirable, i- e. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification.

- Hashicorp Terraform Associate.

- Linux Certification.

- ITIL 4 Foundation.