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WebEx

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4.6

based on 19 Reviews

111 WebEx Jobs

Software Engineer - Network Security (Troubleshooting & Code Analysis)

WebEx Communications India (P) Ltd.

4.6

based on 19 Reviews

8-12 years

Bangalore / Bengaluru

1 vacancy

Software Engineer - Network Security (Troubleshooting & Code Analysis)

WebEx

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Cisco Linux Administration C++ Network Security Perl

+ 4 more

Job Description

Software Engineer - Network Security (Troubleshooting & Code analysis) | NFGW | FTD Platform

What Youll Do

You will help us resolve some of our customers most complicated issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality and improvements for the Next Generation Intrusion Prevention System (NGIPS), Next Generation Firewall (NGFW) and Firepower Threat Defense (FTD) platforms.

Our team works with Cisco Support and other teams within the Engineering organization to solve, debug, and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design, to implementation.

Responsibilities:

Identify and fix problems in released products through troubleshooting and code analysis.
Work with peers to investigate and drive critical issues to resolution.
Build debug binaries and scripts to aid in identification of customer facing issues.
Reproduce customer issues escalated from support.
Work with customers and support teams to capture sufficient information to reproduce customer problems.
Work with Product Development teams to identify product serviceability/usability issues and address quality problems.
Work with teams to provide feedback and mentorship on new features.
Work with test teams to build system test cases to prevent future occurrences of identified bugs.
Help facilitate problem solving and collaborate within the team.
Provide technical mentorship to junior members of the team.

Who You Are

At least 8+ years of experience in a technical role in a software-related field
Strong troubleshooting and analytical skills
Ability to work both independently and as part of a team
Ability to learn new skills and apply them quickly
Ability to understand legacy code to identify and fix problems
C/C++ experience
Experience with Perl or equivalent language
Proven proficiency with Linux shell scripting languages
Solid understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc.
Experience with Ethernet packet-based analysis
Fundamental understanding of network security principles