Customer Success Executive / Customer Success Manager

Essential Functions and Responsibilities:
Serve as the primary point of contact and trusted advisor for our SMB clients, ensuring their success with our product
Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals
Monitor client usage and engagement data to identify trends and areas for improvement
Collaborate closely with internal teams to advocate for clients' needs and contribute to product enhancements
Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success
Assist in creating resources/ documentation/campaigns to support customer education
Assist in creating automated workflows based on customer/user behaviors
Assist in conducting webinars/training sessions for the client base based on customer need