Chat Support Professional

The Role: Chat Support Agent
This is a semi-voice process. As a support agent, you will interact with partners and customers on behalf of the organization through support channels such as the HelpDesk, emails, phone, and social media platforms. You will provide customers with information on products and services and resolve any problems the customers might face to ensure high customer satisfaction. You will also get to learn about Wealth Management over time.

Responsibilities
Receive incoming calls from Partners and Customers and resolve their queries/complaints.
Respond to queries/complaints of Partners, Customers & RMs received via tickets/chats.
Out-call the RMs, Partners, and Customers when needed (as per business requirements).
Explain / Educate the RMs, Partners, and Customers on our tools and products.
Provide exceptional Partner / Customer service.

Requirements
The ideal candidate would have 2-5 years of support experience in the BFSI sector.
Good verbal & written communication skills with min.30 words per minute typing speed
Good Telephone etiquette and ability to follow SOP and scripts
Knowledge of financial products like MF, Insurance, and stocks
Experience in MF or KYC or stock broking operations
Fluency in English and Hindi (Fluency in more languages will be a plus)
Willingness to work in rotational shifts & week offs.