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Voyage Data Coordinator
Wartsila
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
- Troubleshooting issue on ENC and ECDIS support .
- Case registration and allocation in CRM.
- Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
- Troubleshooting with customers on issue related to Voyage Data and software
- Organize and aggregate voyage data before releasing it to Customers
- Provide weekly digital data updates and new editions upon vessel request
- Informing the Sales coordinator upon receiving new information or any change requested by the customer
- Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts
- Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
- Receive incoming calls from customers/end-users for support .
Education & Experience :
- Any graduate with minimum 2 years of relevant experience
- Experience in customer support/service coordination is a must
- Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.
General skills:
Communication skills
- Problem solving & decision-making skills
- Presentation skills
- Professional skills
- Report writing and analysing skills
- Teamwork skills
- Workplace ICT equipment & applications
Employment Type: Full Time, Permanent
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What people at Wartsila are saying
What Wartsila employees are saying about work life
based on 257 employees
Flexible timing
Monday to Saturday
Within country
Day Shift
Wartsila Benefits
Health Insurance 
Job Training 
Free Transport 
Soft Skill Training 
Team Outings 
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