Customer Support Executive

Position: Customer Support Executive

Department: BPO

Location: Sus, Pune

Employment Type: Full-time

Job Summary:

We are looking for a motivated and experienced Customer Support Executive to join our

dynamic team. The successful candidate will handle customer inquiries and complaints,

provide information about automotive products and services, and resolve customer issues

efficiently. The role requires excellent communication skills, a strong understanding of the

automotive industry, and the ability to deliver high-quality customer service.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls, emails, and chat

inquiries from customers regarding automotive products and services.

• Issue Resolution: Address and resolve customer complaints and issues promptly and

efficiently.

• Product Knowledge: Maintain a comprehensive understanding of the companys

automotive products and services to provide accurate information to customers.

• Documentation: Accurately document customer interactions and maintain detailed

records in the customer management system.

• Problem-Solving: Identify, analyze, and resolve customer issues using critical

thinking and problem-solving skills.

• Follow-Up: Conduct follow-up communications with customers to ensure their issues

are resolved satisfactorily.

• Process Improvement: Provide feedback to management on recurring customer

issues and suggest process improvements.

• Compliance: Adhere to company policies, procedures, and regulatory requirements.

Required Skills and Qualifications:

• Education: Bachelor’s degree in any discipline. A degree in Business Administration

or a related field is a plus.

• Experience: Minimum 1-2 years of experience in customer support, preferably in the

automotive industry.

• Communication Skills: Excellent verbal and written communication skills.

• Problem-Solving Skills: Strong analytical and problem-solving abilities.

• Technical Skills: Proficient in using customer management software and Microsoft

Office Suite.

• Customer Service Orientation: Demonstrated ability to deliver high-quality

customer service and manage customer relationships effectively.

• Multitasking: Ability to handle multiple tasks simultaneously and work under

pressure.

• Adaptability: Flexibility to work in different shifts and adapt to changing customer

needs.

Preferred Qualifications:

• Automotive Knowledge: In-depth knowledge of automotive products, services, and

industry trends.

• Language Skills: English is must; Proficiency in multiple languages is an added

advantage.

• Certification: Customer service certification or training is a plus.

Benefits:

• Competitive salary and performance-based incentives.

• Health and wellness benefits.

• Professional development and training opportunities.

• Opportunity to work in a dynamic and fast-paced environment.