Ward Clerk

Key responsibilities of a ward clerk:

• Patient record management:
• Creating and updating patient medical records with accurate information, including demographics, diagnoses, medications, and treatment plans.
• Filing patient documents and maintaining proper chart organization.
• Entering data into electronic health records (EHR) systems.
• Appointment scheduling:
• Coordinating patient appointments with doctors and other healthcare providers within the ward.
• Managing appointment cancellations and rescheduling requests.
• Communication and reception:
• Answering phone calls and directing inquiries to appropriate staff members.
• Greeting visitors and providing basic information about the ward and patient status.
• Relaying important information to medical staff regarding patient needs and updates.
• Supply management:
• Monitoring and ordering medical supplies, forms, and office supplies as needed.
• Maintaining inventory records and ensuring proper stock levels.
• Administrative tasks:
• Preparing discharge summaries and other necessary documentation.
• Generating reports on patient census and ward activity.
• Maintaining compliance with HIPAA regulations regarding patient privacy.
• Patient support:
• Assisting patients with basic needs, such as providing directions within the facility or helping with communication needs.
• Escorting visitors to patient rooms as required.

Required skills and qualifications:

• Strong administrative skills:Ability to manage multiple tasks efficiently and accurately with attention to detail.
• Computer proficiency:Familiarity with electronic health records (EHR) systems and basic office software.
• Excellent communication skills:Clear verbal and written communication to interact with patients, families, and medical staff.
• Medical terminology knowledge:Basic understanding of medical terms and abbreviations.
• Customer service skills:Ability to provide courteous and helpful assistance to patients and visitors.