Operator - ISOC

Responsibilities:

• Perform day to day ISOC operations in line with SOP
• Oversee the day to day S&S operations at site
• Respond to employee queries and resolve issues
• Respond to safety & security system alarms & panic alerts
• Investigations of incidents, policy violations, trespasses, impersonation, theft, damages and other security incidents relating to assets and personnel
• Respond to emergencies using all provided tools for communication
• Manage incident response as needed
• Tracking of female employee safety during night commute
• Monitoring of CCTV and C-cure
• Managing office key request
• Managing lost and found materials
• Provide medical attention when appropriate and as requested, i.e. First Aid / CPR
• Ensure quality /employee experience in ISOC services
• Prepare reports as required

Required Skills:

• Graduate in any discipline
• 2+ years experience in similar role in a reputed company
• Knowledge of SOC operations
• Knowledge of Safety & Security Systems
• Orientation of safety & security operations
• Good knowledge of MS Office
• Ability to work in different shifts
• Communication and interpersonal skills
• Ability to adapt new technologies/change in technologies
• Physical fitness should be appropriate, as per BMI (Body Mass Index)
• Medical fitness is essential