ANALYST, PEOPLE SERVICES GENERALIST

Position Summary





Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices

What youll do

• Delivers customer service by addressing and resolving customer disputes and ad hoc queries that require thorough research; works with customers to escalate their inquiries, provides status updates and advice to management; communicates with customers both verbally and in writing; conducts compliance reviews; negotiates dispute resolutions; analyzes, interprets, and consolidates information for customer review; and facilitates communication between the customer and the business area
  
  
• Ensures adherence to local, state, and federal laws, as well as company policies and procedures, by analyzing and interpreting reports, implementing and monitoring HR compliance processes, executing action plans for improved performance, and guaranteeing the confidentiality of information, documentation, and assigned records
  
  
• Ensures work is precise, complete, and timely and efficiently carries out essential functions in the current position, completing work assignments with minimal or no supervision, within set deadlines, and effectively prioritizes tasks
  
  
• Works hand-in-hand with managers, fellow employees, clients, and other business associates
  
  
• Identifies and suggests ways to enhance the Data Admin process through innovative thinking
  
  
• Exhibits strong written and verbal communication skills, effectively multi-tasks in fast-paced environments, and adheres strictly to deadlines
  
  
• Displays independent thinking in identifying problems and formulating fitting solutions related to the process
  
  
• Adheres to ethical standards and professionalism, promotes a positive attitude, and works collaboratively as a team player
  
  

• MS Excel
• MS PowerPoint
• Presentation Skill
• Communication
• Reporting
• Experience in Workday would be plus
• Experience in Service Now would be plus