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288 Walmart Jobs

Resolution Specialist, Contact Center

1-3 years

₹ 5.9 - 7.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Resolution Specialist, Contact Center

Walmart

posted 1mon ago

Job Description

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.
What you'll do
As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues. All Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.
What you'll bring
10 months - 3 Years of relevant customer service experience
Excellent written and verbal communication skills with the ability to effectively articulate information to customers
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience
The Requirements:
In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
Strong active listening skills to understand customer needs and provide appropriate solutions
Utilize various software systems and tools to accurately document and track customer interaction
Ability to multitask and navigate through multiple software systems simultaneously
Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word, Excel)
Proficient in using soft phones (good to have)
Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
Weekly Off will be provided inline with company policy
Should be able to work during public holidays as per business needs
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Any graduation
 
Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more

Minimum Qualifications...

6 months experience in retail, contact center operations, or a related area.
1 years experience with basic computer processing/data entry software.

Preferred Qualifications...

In retail, contact center operations, or a related area

Employment Type: Full Time, Permanent

Read full job description

Prepare for Resolution Specialist roles with real interview advice

People are getting interviews at Walmart through

(based on 222 Walmart interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
41%
17%
10%
7%
4%
2%
19% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Walmart are saying

2.3
 Rating based on 3 Resolution Specialist reviews

Likes

Cab facility, food and snacks

Dislikes

No work-life balance, not a good night shift allowance, partiality, managers treat the associates like donkeys

Read 3 reviews

Resolution Specialist salary at Walmart

reported by 11 employees
Lock Unlock
₹3.2 L/yr - ₹9.2 L/yr
47% more than the average Resolution Specialist Salary in India
View more details

What Walmart employees are saying about work life

based on 2.3k employees
71%
50%
55%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Walmart Benefits

Job Training
Cafeteria
Health Insurance
Soft Skill Training
Work From Home
Free Transport +6 more
View more benefits

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