Resolution Specialist - International Voice Support Process

The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career-minded, associate-centric individuals who are experienced in providing best-inclass customer service.

You make sound judgments and promote a Associate / Candidates focused environment. You
optimize execution and results. You inspire commitment through communication and influence.
You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.

What you will do
As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues. All Resolution Specialists must have the ability to communicate
professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.

What you should have

• 0- 6 months of relevant customer service experience
• Excellent written and verbal communication skills with the ability to effectively articulate
  information to customers
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience

The Requirements

In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.

• Review, analyze, and process critical customer queries with accuracy to provide customer
  satisfaction.
• Strong active listening skills to understand customer needs and provide appropriate solutions
• Utilize various software systems and tools to accurately document and track customer
  interaction
• Ability to multitask and navigate through multiple software systems simultaneously collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
• Meet or exceed established KPIs, such as average handling time, first call resolution, and
  customer satisfaction scores
• Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
• Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to
  detail
• Exceptional problem-solving and decision-making skills to handle customer concerns and find
  suitable resolutions
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word, Excel
• Proficient in using soft phones (good to have)
• Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
• Weekly Off will be provided inline with company policy
• Should be able to work during public holidays as per business needs
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.

Any graduation

If you profile matches to the above requirements, kindly share the resume to soudamini.raut@walmart.com

At Walmart we are always Happy to Help

Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity
Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding,
respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while
being inclusive of all people.