Associate-Front Office

Assist staff with expediting problem payments (e

g

, problems processing credit card)

Follow up with guest regarding satisfaction with guest-related issues

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key

Process all payment types such as room charges, cash, checks, debit, or credit

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations

Process all check-outs including resolving any late and disputed charges

Answer, record, and process all guest calls, messages, requests, questions, or concerns

Coordinate with Housekeeping to track readiness of rooms for check-in

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Cash guests personal checks and travelers checks

Review shift logs/daily memo books and document pertinent information in logbooks

Count bank at the beginning and end of shift

Balance and drop receipts according to Accounting specifications

Assist management in training, motivating, and coaching employees; serve as a role model

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

Anticipate and address guests service needs

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Ensure adherence to quality expectations and standards

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 1-year related work experience

Supervisory Experience: No supervisory experience

License or Certification: None