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Assistant Manager - Banquets
W Goa
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position responsible for assigned food and beverage/culinary operations
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals
Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Provides excellent customer service to all employees
Responds quickly and proactively to employees concerns
Uses coaching skills throughout the property
Demonstrates self confidence, energy and enthusiasm
Motivates and encourages staff to solve guest and employee related concerns
Ensuring Exceptional Customer Service
Provides excellent customer service
Responds quickly and proactively to guests concerns
Understands the brands service culture
Sets service expectations for all guests internally and externally
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee
Follows up to ensure complaints have been addressed to the guests satisfaction
Develops a relationship with all guests to build repeated clientele internally and externally
Additional Responsibilities as Assigned
Complies with all corporate accounting procedures
Assists GM as needed with annual Quality audit
Marriott International is an equal opportunity employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
Employment Type: Full Time, Permanent
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What people at W Goa are saying
Assistant Manager salary at W Goa
reported by
3
employees
with 8-10
years exp.
₹7.8
L/yr - ₹9
L/yr
At
par with the average Assistant Manager Salary in India
View more details
What W Goa employees are saying about work life
based on 37 employees
Flexible timing
Rotational Shift
No travel
Day Shift
W Goa Benefits
View more benefits
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