Perform general office duties to support Sales & Marketing (eg, filing, sending emails, typing, faxing, copying)
Prepare sales-related documents throughout the sales process (eg
, proposals, contracts, or banquet event orders)
Promote awareness of brand image internally and externally
Gather materials and assemble information packages (eg
, brochures, promotional materials)
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Enter, retrieve, reconcile, and verify information (eg , commissions, leads, third parties) in software involved in the sales process
Answer guest questions about property facilities/services (eg
, hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
PREFERRED QUALIFICATIONS
Education: High school diploma or GED
equivalent
Related Work Experience: At least 1 year of related work experience
Supervisory Experience: No supervisory experience
License or Certification: None
Marriott International is an equal opportunity employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law