Loss Prevention Associate

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents

Conduct interviews with relevant parties in order to obtain statements and information related to incidents

Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents

Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms

Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc

Escort any unwelcome persons from the property without interrupting the orderly flow of property operation

Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage

Maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs

Speak with others using clear and professional language; prepare and review written documents accurately and completely

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Ensure adherence to quality expectations and standards

Enter and locate work-related information using computers and/or point of sale systems

In addition, some states may have additional licensing/registration requirements to be considered for this position

Read and visually verify information in a variety of formats (e

g

, small print)

Visually inspect tools, equipment, or machines (e

g

, to identify defects)

Enter and locate work-related information using computers and/or point of sale systems

Move at a speed required to respond to work situations (e

g

, run, walk, jog)

Stand, sit, or walk for an extended period of time or for an entire work shift

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination

Move through narrow, confined, or elevated spaces

Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None