WFM Supervisor

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Essential Duties Responsibilities Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.

Create reports to meet requirement of Operations/ Management / other departments.

Determine long-term headcount staffing requirements.

Participate in strategic business planning.

Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws.

Education Experience Graduate in any field

Must have workforce management experience

At least 1-year supervisory experience in Workforce

Knowledge of Workforce Management Software, CMS, IEX / Blue pumpkin / Aspect

Thorough knowledge of MSOffice

Must be a regular employee

Must have at least 6 months tenure in current position

No pending or existing DA case

Competencies
Analytical skills
People management
Time management
Ability to multi-task, adapt to change, and achieve results with accuracy and precision
Leadership skill
Good at communication comprehension
Programming skills/ Web development skills are desirable.

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!