Senior Consultant - Dgtl. Trnf.

Band C2 - Sr. Consultant Job Description- Identify process improvement opportunities- Responsible to deliver benefit as per contractual productivity agreement with the client- Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.- Team/people management, talent development- Excel in developing strong stakeholder dialogue, across all levels (both WNS and client) Qualifications- Minimum academic qualification: College Graduates (15 Years) basis our specific role requirementSkills- System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)- Language proficiency (English) - Good/ Excellent- Should possess good analytical skills, communication, and negotiation skills.- Excellent knowledge of Excel, Word, Power point Minitab.- Certified lean six sigma Blackbelt. - Project management and design thinking practitioner- PC Insurance experience will be desirable- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices - Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable- Flexible and capable of domestic and international travelExperience-8 to 12 years of overall work experience; At least 3 yrs in Insurance domain is preferable.- Candidates with back office and CX work Experience in a Back and Front Office Account - Data, Voice, Chat Email preferred.- Should have exposure or knowledge of digital technologies in Process transformation i.e. Process Mining, RPA, Analytics, ML and AI and Gen AI