Senior Group Manager - PTP Ops Travel_REF53474U

Job Title: F&A Operations Leader - Procure to Pay (PTP)

Location: Mumbai, India

Role Overview: The F&A Operations Leader for the Procure to Pay (PTP) process will be responsible for overseeing and managing the end-to-end PTP operations. This role requires a strategic thinker with hands-on leadership skills to drive operational excellence, ensure compliance, and achieve client SLA deliverables. The candidate will work closely with senior leadership and various cross-functional teams to streamline operations and implement best practices.

Key Responsibilities:

• Operational Leadership: Lead and oversee the PTP operations, ensuring timely and accurate processing of invoices, exception handling, vendor master management, helpdesk/service desk operations, open item remediation, GRIR analysis, T&E/Concur, payments, and procurement support.
• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all PTP-related matters. Ensure client satisfaction by meeting or exceeding SLA targets.
• Team Management: Manage and mentor a diverse team of professionals, fostering a culture of continuous improvement and high performance. Conduct regular performance reviews and provide feedback to team members.
• Process Improvement: Identify opportunities for process improvements and drive initiatives to enhance efficiency and effectiveness. Collaborate with the transformation team to implement new tools and technologies.
• Compliance and Risk Management: Ensure compliance with all relevant regulations and internal policies. Conduct regular audits and risk assessments to identify and mitigate potential issues.
• Reporting and Analytics: Develop and maintain key performance indicators (KPIs) to measure the success of the PTP operations. Provide regular reports and insights to senior leadership.

Candidate profile:

• MBA in Finance, CA, ICWA, or CMA.
• 12-16 years of experience in F&A operations, preferably in the BPM space.
• Proven track record of managing large, global teams and delivering operational excellence in a complex, multi-location environment.
• Strong stakeholder management skills and excellent communication abilities.
• Strategic acumen and problem-solving skills.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Willingness to travel as required.

Competencies:

• Deep understanding of business processes and the offshore business environment.
• Strong commercial acumen and the ability to integrate it into functional responsibilities.
• Proven client management skills and the ability to handle high-pressure situations.
• Flexibility to work in shifts and adapt to changing business needs.

Qualifications

Masters degree with major in Finance & accounting