REF55935Y- Technical Support Engineer- 3 To 5 years - WTS - Pune

Empathic focus for both our customers and their end-users, and understanding of their
needs and motivations.
Familiarity with APIs, modern web services, and languages (JSON responses, http
requests, Typescript, SQL queries)
Strong interest in learning Plaid products and integrations with the ability to be resourceful
through documentation and historical tickets
Data-driven approach to problem solving
Bringing clarity and simplicity to ambiguous situations involving complex tradeoffs
Experience reading or writing code, in a few different languages, or deep familiarity with
one
A thoughtful and friendly communication style
The ability to work with a high degree of autonomy
Previous experience working with financial data, or an interest to learn ]

Strong written English language skills are required

What excites you...
Building trust with customers by helping unblock their consumers on integration issues
Collaborating with cross-functional stakeholders including Engineering, GTM, and Product
to support great consumer products and experiences.
Being a subject matter expert and customer advocate to build awareness within the
organization
Learning new programming languages and technologies (Typescript, SQL)
Sharing best practices and creating documentation to help the team improve together
Ability to make an impact on Support and Plaid

Qualifications

Bachelors